At i‑Energy, we value the trust our customers place in us. Protecting your personal information is a responsibility we take seriously. This Privacy Policy explains how we collect, use, and safeguard the information you provide when engaging with our lubricants distribution services.

Information We Collect

We may collect the following types of information from our customers:

Personal Identification Information

• Name, surname, company name
• Contact details (phone number, email address, physical address)
  
  

Transactional Information

• Purchase history, order details, invoices, and payment records

Business Information

Company registration details, VAT numbers, and delivery instructions.
Digital Information

Website usage data, IP addresses, and communication preferences when interacting with our online platforms

How We Use Your Information

The information collected is used to:

• Process and deliver lubricant orders efficiently
• Communicate with customers regarding orders, invoices, and support inquiries
• Maintain accurate business records for compliance and auditing purposes
• Improve our services, customer experience, and operational efficiency
• Send relevant updates, promotions, or product information (with your consent)

Information Sharing

We do not sell or rent customr information. However, we may share data with:

• Logistics partners for delivery purposes
• Financial institutions for payment processing
• Regulatory authorities when legally required

All third parties are contractually obligated to protect your information and use it only for the purposes specified.

Data Security

We implement strict measures to safeguard customer information, including:

• Secure servers and encrypted communications
• Restricted access to sensitive data
• Regular monitoring and compliance checks

Customer Rights

As a customer of i‑Energy, you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or outdated information
• Withdraw consent for marketing communications
• Request deletion of your information, subject to legal and contractual obligations

Retention of Information

We retain customer information only as long as necessary to fulfill business, legal, and regulatory requirements. Once data is no longer needed, it is securely deleted or anonymized.

Updates to This Policy

i‑Energy may update this Privacy Policy from time to time to reflect changes in business practices or legal requirements. Updated versions will be posted on our website with a revised effective date.

Contact Us

For questions or concerns regarding this Privacy Policy or how your information is handled, please contact:

i‑Energy Customer Support
📧 Email: info@istogenenergy.co.za
🏢 Address: 13 Amalinda St, Sandown Estate, Sandton 2196